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Customer Service

The Power of Personal Service 

It's the difference between service and great service....between "Wish we could help" and "Glad we could help!" It's the power of personal service, and it makes all the difference in the world. At Bank of Yazoo, we've been providing caring, can-do, personal service for over a century, and our customers' lives have been richer for it. 
 
What does the power of personal service mean to you? It means you have the financial flexibility and strength you need to do the things you want, thanks to can-do lending and a variety of high-performance savings options. It also means you enjoy more convenience every day. With seven convenient locations in Yazoo City, Flora, Flowood and Crossgates, plus our internet banking service, we are here for you 24/7.
 
Ready to reach for a richer life? Ready to reach for your dreams? Then reach for the power...the power of personal service, yours only at Bank of Yazoo. 
 

Applying for a New Account

To open an account, you must come into any of our seven convenient locations, where our Customer Service Representatives will be glad to help you select and open the account or accounts that are perfect for your needs. Important information about procedures for opening a new account:
 
To help the government fight the funding of terrorism and money-laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. What this means for you is that when you open an account with Bank of Yazoo, we will ask for the following information:
 
  First and last name
  Physical address (not a P. O. Box)
  Date of birth
  Drivers License
  Social Security number or Tax ID number
  Phone number
  E-mail address
 
*All applicants must be at least 18 years of age and a legal U.S. resident.
**All applicants are subject to review of past account handling.
 

24-Hour PhoneUs® Telephone Banking Information

To set up your telephone banking account, call (662) 746-6387 for the Yazoo City area and 1 (888) 226-5292 for the Flora and Pearl area.  Just follow the recorded prompts for account information anytime, anywhere. First time users set-up:
  1. Enter your primary account number, then press *.
  2. Enter the last 4 digits of the primary owner’s Social Security number, then press *.
  3. Select any 4 digit personal identification number, then press *.
That's all you need to do.  You are now set up as a telephone banking customer.  (PhoneUs® may be temporarily unavailable during our nightly update.) 
 
 

 

MASTERCARD DEBIT CARD

Still wasting time writing checks?  A Bank of Yazoo MasterMoney™ ATM/check card does everything a check does and more.  From fast food to fast cash advances, Bank of Yazoo’s MasterMoney™ ATM/check card is the easy, no-hassle way to purchase.  Your check card is welcome at millions of ATMs and merchants throughout the world, anywhere the Mastercard logo is displayed.  And, it is absolutely free! To report a lost or stolen MasterMoney™ ATM/Check card call 1 800 500-1044.

 

Satisfaction Guarantee

At Bank of Yazoo, we believe that every customer should be treated in a prompt, accurate and courteous manner. If you ever become dissatisfied with the service you receive at Bank of Yazoo, we’ll fix the problem and pay you $10.
 
In order for us to serve you better, please take a few moments to give us feedback on our customer service. 

 

Tips to Avoid Becoming a Victim of Identity Theft

Internet Phishing Scam
Internet scammers casting about for people's financial information have a new way to lure unsuspecting victims: They go "phishing." Phishing is a high-tech scam that deceives you into disclosing your credit card numbers, bank account information, Social Security numbers, passwords, and other sensitive information. 
 
Phishing begins with an unsolicited, but official looking e-mail that may, for example, tell you that you need to "update" or "validate" your account information to keep your account active. The e-mail will include a link to a web site that looks exactly like the web site of a legitimate business, further tricking you into thinking it is a valid request. Unknowingly, you may submit your financial information - not to the legitimate business—but to scammers, who use it to order goods and services and obtain credit.
 
At Bank of Yazoo, we're aware of such scams, and because your privacy and account security are important to us, you should know that we do not send any e-mail that requests your personal account information or asks for your password or PIN number.
 

NOTICE OF CHANGES IN TEMPORARY FDIC INSURANCE COVERAGE FOR TRANSACTION ACCOUNTS

All funds in a "noninterest-bearing transaction account" are insured in full by the Federal Deposit Insurance Corporation from December 31, 2010, through December 31, 2012. This temporary unlimited coverage is in addition to, and separate from, the coverage of at least $250,000 available to depositors under the FDIC's general deposit insurance rules.
 
The term "noninterest-bearing transaction account" includes a traditional checking account or demand deposit account on which the insured depository institution pays no interest. It also includes Interest on Lawyers Trust Accounts ("IOLTAs"). It does not include other accounts, such as traditional checking or demand deposit accounts that may earn interest, NOW accounts, and money-market deposit accounts.
 
For more information about temporary FDIC insurance coverage of transaction accounts, visit www.fdic.gov