Customer Service

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The Power of Personal Service

It's the difference between service and great service....between "Wish we could help" and "Glad we could help!" It's the power of personal service, and it makes all the difference in the world. At Bank of Yazoo, we've been providing caring, can-do, personal service for over a century, and our customers' lives have been richer for it.

What does the power of personal service mean to you? It means you have the financial flexibility and strength you need to do the things you want, thanks to can-do lending and a variety of high-performance savings options. It also means you enjoy more convenience every day. With seven convenient locations in Yazoo City, Flora, Flowood and Crossgates, plus our internet banking service, we are here for you 24/7.

Ready to reach for a richer life? Ready to reach for your dreams? Then reach for the power...the power of personal service, yours only at Bank of Yazoo.

Applying for a New Account

To open an account, you must come into any of our seven convenient locations, where our Customer Service Representatives will be glad to help you select and open the account or accounts that are perfect for your needs. Important information about procedures for opening a new account:

To help the government fight the funding of terrorism and money-laundering activities, Federal law requires all financial institutions to obtain, verify and record information that identifies each person who opens an account. What this means for you is that when you open an account with Bank of Yazoo, we will ask for the following information:

	First and last name
	Physical address (not a P. O. Box)
	Date of birth
	Drivers License
	Social Security number or Tax ID number
	Phone number
	E-mail address

*All applicants must be at least 18 years of age and a legal U.S. resident.
**All applicants are subject to review of past account handling Re-order checks

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24-Hour PhoneUs® Telephone Banking Information

To set up your telephone banking account, call (662) 746-6387 for the Yazoo City area and 1 (888) 226-5292 for the Flora and Pearl area.  Just follow the recorded prompts for account information anytime, anywhere.
First time users set-up:

• Enter your primary account number, then press *.
• Enter the last 4 digits of the primary owner’s Social Security number, then press *.
• Select any 4 digit personal identification number, then press *.

That's all you need to do.  You are now set up as a telephone banking customer.  (PhoneUs® may be temporarily unavailable during our nightly update.)
The following are main menu options:

For Account information and funds transfer	Press-One
For instructions on how to use this system	Press-Two
For Branch hours and locations	Press-Three
For Merchant check verification	Press- Four
To repeat this menu	Press-Nine
To speak with a customer service representative  (during normal business hours)	Press-Zero

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MasterMoney™ ATM/Checkcard

Still wasting time writing checks?  A Bank of Yazoo MasterMoney™ ATM/check card does everything a check does and more.  From fast food to fast cash advances, Bank of Yazoo’s MasterMoney™ ATM/check card is the easy, no-hassle way to purchase.  Your check card is welcome at millions of ATMs and merchants throughout the world, anywhere the Mastercard logo is displayed.  And, it is absolutely free! To report a lost or stolen MasterMoney™ ATM/Check card call 1 800 500-1044.

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Satisfaction Guarantee

At Bank of Yazoo, we believe that every customer should be treated in a prompt, accurate and courteous manner. If you ever become dissatisfied with the service you receive at Bank of Yazoo, we’ll fix the problem and pay you $10.

In order for us to serve you better, please take a few moments to give us feedback on our customer service.

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Tips to Avoid Becoming a Victim of Identity Theft
Internet Phishing Scam

Internet scammers casting about for people's financial information have a new way to lure unsuspecting victims: They go "phishing." Phishing is a high-tech scam that deceives you into disclosing your credit card numbers, bank account information, Social Security numbers, passwords, and other sensitive information.

Phishing begins with an unsolicited, but official looking e-mail that may, for example, tell you that you need to "update" or "validate" your account information to keep your account active. The e-mail will include a link to a web site that looks exactly like the web site of a legitimate business, further tricking you into thinking it is a valid request. Unknowingly, you may submit your financial information - not to the legitimate business—but to scammers, who use it to order goods and services and obtain credit.

At Bank of Yazoo, we're aware of such scams, and because your privacy and account security are important to us, you should know that we do not send any e-mail that requests your personal account information or asks for your password or PIN number.

For more information,Click Here

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Transaction Account Guarantee Program

Bank of Yazoo is participating in the FDIC’s Transaction Account Guarantee Program. Under that program, through December 31, 2009, all non-interest-bearing transaction accounts are fully guaranteed by the FDIC for the entire amount in the account. Coverage under the Transaction Account Guarantee Program is in addition to and separate from the coverage available under the FDIC’s general deposit insurance rules  

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